Terms & Conditions
WARNING: Anyone with a nut or plant allergy is advised to consult with a physician before using any of our products.
NYH is committed to delivering quality products and services. However, when shipping carriers are used; (USPS, FED EX, UPS) each purchaser acquires legal ownership of the product once it has left the warehouse. NYH is not responsible for any costs incurred due to order changes or cancellations, including return shipping fees. NYH does not assume responsibility for Refused items. It is important to make sure that items ordered have the correct shipping information, before you check- out. A confirmation e-mail with the tracking number, if applicable, will be sent to the e-mail address on file. Special-order items may take additional shipping time.
Thank You for Shopping with us at Naturally Yours Holistic.
SHIPPING POLICY
Our products are shipped via USPS, FedEx, and UPS. Free shipping on orders over $50.
If your order contains multiple items, the items may come from different warehouses and may have separate tracking numbers. Orders will ship once payment has gone through.
Naturally Yours Holistic offers the following shipping options:
· Standard Shipping (5-7 Business days) - $8.00
· USPS First Class Mail Parcel - $3.40
· USPS Retail Ground - $7.85
· USPS Priority Mail - $7.85
· USPS Priority Mail Express - $31.00
If you have any questions about our shipping policy, please contact Customer Service at madellc@outlook.com.
RETURN POLICY
Please check your order upon delivery to ensure that everything is in good condition. If there are any issues with your order, please notify us right away.
Naturally Yours Holistic is dedicated to resolving any issues with your order. We do our best to serve the needs of our customers. If you have any questions, or need more information about products, shipping, or your order status, please contact us at madellc@outlook.com
Important: For health and safety reasons, returns will not be accepted for lotions, oils, or creams. These items will be replaced, only if they are damaged at the time of delivery.
Returns: All items must be returned within 14 days of the purchase date. The purchase date can be found on the invoice enclosed with your order. A 10% restocking fee will be deducted from your refund, and only store credit will be given after 30 days. You will not receive a refund or store credit after 60 days. Returns submitted without the necessary paperwork, will cause a delay in the return process and may incur a fee.
Return Process:
· Carefully package the merchandise to prevent any damage
· Include your name, address, and a copy of the original invoice with your return
· Note the reason for the return next to the item(s) on the invoice.
· Specify if you would like a refund on the item(s) or store credit.
For Damaged Items: Damaged items must be reported within five (5) business days of receiving your order. Do not discard the packaging and box that the order was delivered in. On your invoice, highlight which items were damaged and send the invoice by fax, email, or mail to:
MADE LLC /4U CATALOG / NYH
Attention: Customer Service
3001 Bayshore Road, Suite 16
Benicia, Ca. 94510
Phone: 916-407-7775
Fax: 844-821- 0322